The Customer Challenge Group Panel

The Challenge Group panel

The Challenge Group panel comprises the following people:


Dan Rogerson, Chair

Dan served as MP for North Cornwall from 2005 to 2015 and was minister for water, forestry, rural affairs and resource management in the coalition government from 2013-2015. While in parliament he chaired various all party groups and was a member of the environment, food and rural affairs select committee for eight years. As minister he took the Water Act 2014 through parliament and introduced the charge on single use plastic bags in England. Dan represented the UK at the inaugural United Nations Environment Assembly and at the EU Environment Council. He is a trustee/director of a 36 school MAT where he chairs the Audit and Risk Committee, a NED of an underfloor heating company and Chair of Water Resources West.

Kevin Ward

Kevin is a water company account manager for the Environment Agency (EA). He is the single point of contact for Wessex Water and has oversight of the full range of environmental disciplines relevant to the company: water quality, water resources, flood risk management, price review/AMP and environmental performance. With over twenty years of experience with the Agency in a large range of subjects Kevin's previous role was as advisor to EA directors on water, land and biodiversity issues.  Previous to this Kevin worked as an Environmental Consultant in London after graduating in Environmental Science from the University of Plymouth.

Michael Barnes

Michael Barnes is a policy manager with the Consumer Council for Water with responsibility for its Western region which includes Wessex Water. Before joining Ofwat in 2000, Michael studied law and ran his own business after a career in the Royal Navy. He transferred to CCWater in 2005 and led the region's consumer relations team until appointed to his current role in 2015. He has extensive experience of dealing with customers' concerns and representing customers in his work, advising and challenging water companies in the development of their policies and services.

Richard Cresswell

Richard is the chair of Wessex Water's Catchment Panel which scrutinises the company's environmental performance. From 2000-2014 he was the director of the Environment Agency for the South West of England. A Zoology graduate from Imperial College, London, with a research doctorate in Applied Hydrobiology from University of Wales, Cardiff, he had an early career with Thames, Yorkshire and Welsh Water authorities. He became the National Rivers Authority's area manager for Northumbria in 1993, and regional general manager for Northumbria and Yorkshire in 1995. He is currently chair of the Bristol Avon Catchment Partnership, a trustee of Regen South West, and Chair of Homemaker South West (preventing homelessness and promoting independence). Richard received an MBE in July 2000 for services to the environment.

Martin Green

After a sales career primarily in the computer and telecoms sectors, Martin joined Talking Money, formerly Bristol Debt Advice Centre, in 1994, where he was director for 14 years. During that time he also served two terms as chair of the Institute of Money Advisers. Following 2.5 years at Citizens Advice as head of business development, he moved in early 2011 to South Gloucestershire where he took up the role of chief executive officer of Age UK South Gloucestershire. Martin now manages a growing range of older people's services and is involved in a number of partnerships in that unitary authority. A trustee of South Gloucestershire CVS, he is also active in his local church where he serves as treasurer.

Jeremy Hawkins

Jeremy Hawkins is a chartered civil engineer with over 30 years' experience in the UK and international water industry. He was involved with the privatisation of the industry in England and Wales in the 1980s and has been involved in regulatory performance reporting and assurance since then. He was an independent reporter to Ofwat on Dwr Cymru Welsh Water's performance for nine years. He spent six years as a senior regulatory manager at Thames Water responsible for regulatory risk and compliance, performance reporting and information governance. He is an independent consultant to several water and sewerage companies and customer challenge groups, providing technical assurance and advising on information reporting and governance. He is the report writer and assurance advisor to the Wessex Water Partnership.

David Hawkes

David has been National Money Advice Co-ordinator at AdviceUK since 2009. He has responsibility for AdviceUK's money advice policy and strategy, as well as providing support to the 700+ members of the largest network of independent advice centres in the UK. He has worked in the advice sector since 1992, initially for the CAB Service in London and for eight years as the manager of Gloucestershire Money Advice Service. He has been a co-chair of the Money Advice Association, a vice chair (Advice) of the Money Advice Liaison Group and was the first Chair of the Institute of Money Advisers. He was also a member of the Money Advice Sub-Group of the Financial Inclusion Task Force from 2009 to 2011. David has been a member of the Editorial Committee of Quarterly Account since 2001. He is a trustee of the Money Advice Liaison Group, EDF Energy Trust and the Debt Counsellors Charitable Trust, and Chair of the Debt Resolution Forum's Complaints, Conciliation & Disciplinary Committee.

Dr Ian Walker

Dr Ian Walker is an environmental psychologist at the University of Bath where he leads the water awareness and human behaviour programme within the Water Innovation and Research Centre (WIRC). He heads up research on how people understand and use energy, buildings and water as well as working on road safety and transport choices, particularly the promotion of sustainable modes. Ian specialises in teaching the methods of human research and has published two international textbooks on this topic. Previous projects he has worked on include the Department for Transport's climate change research, RWE npower's smart thermostat rollout, Western Power Distribution's work on small-scale solar generation and storage, and the Norwegian Institute of Transport Economics' research on vulnerable road user safety.

Mike Short

Mike is a retired senior director with long-term experience in the defence environment. He is now undertaking portfolio activity in the police, consumer, judicial, NHS and education arenas. Mike has worked for CCW as a Consumer Advocate (CA) for six years and has covered Bournemouth Water, Cholderton Water and South West Water; he is now CA for Wessex Water. He has a passion for seeking successful outcomes for the vulnerable in society.